FREQUENTLY ASKED QUESTIONS
Any questions? Below are some answers to many shoe-related questions.
There are several ways to remove a shoe polish stain, depending on the material of the shoe. While you should always consult the manufacturer, there are a few general actions that can be taken for materials, such as clothing, carpets and furniture:
- Treat the stain as quickly as possible (old stains are usually more difficult to remove)
- If possible, never let a stain dry completely (it is almost always better to add a little water and detergent to keep it wet). Most shoe care products are coloured with dyes and/or pigments.
- If these are absorbed into a material (for example, wool, suede and soft leather), it is often impossible to completely remove the stain without damaging the material (for example, some dyed materials may lose colour, or wool may become fluffy).
Nubuck is prepared by roughening the surface of leather – almost always the outside of leather. It has a texture of short protein fibres and is quite resistant to stains and wear.
Suede is almost always prepared by roughening the inside (flesh side) of leather. This causes a longer texture of protein fibres, which are, unless treated, very absorbent, easily stained and easily damaged in normal wear.
When treating suede or nubuck, always complete the treatment by brushing with a suitable brush. Use only quality-branded protective sprays to prevent stains and repel water.
We know that if shoes are not protected when they are new, they are much more difficult to clean. If shoes are not cleaned before polishing, the dirt build-up makes it difficult to achieve a high shine. Shoes not protected after cleaning and polishing will again have dirt and stains, damaging the shoe. Of course, with shoes clean, shiny and protected on the outside, it is important to have them clean and fresh on the inside.
For additional shoe care advice or techniques, visit your local shoe repair shop.
However, many footwear manufacturers recommend that you use Tana® All Protector® to enhance and prolong the waterproofing qualities of their leather. But it is important to note that "Waterproof Leather" does not mean "Waterproof Footwear". Waterproof footwear has additional taping and cementing at seams and sole edges, and a higher price due to additional materials and labour.
Read the tag to ensure you get the type of footwear you need. You will also see hangtags for Oil-Tanned, Silicone-Tanned and Waxed Leathers. This leather has additional oils, silicones or waxes applied during the tanning process.
To keep patent shoes and handbags bright and shiny, remove dirt and smudges with a damp cloth. Do not use household cleaning products, as many of them have ammonia that will dry and crack the patent.
For deep cleaning, ask your local shoe store or shoe repair shop for Patent Cleaner. This mild wax base cleaner removes dirt and smudges and leaves a bright shine…and with no greasy finish to rub off on your clothes!